Refund policy

At our store, we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help with a simple and fair return and refund process.

Return Eligibility

To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging. Returns must be requested within [7 DAYS] of receiving your order. Please make sure the product is in the same condition as when you received it.

How to Request a Return

To start a return, please contact our support team at [trenvia.in@gmail.com]with your order number and the reason for the return. Once your request is reviewed and approved, we will provide instructions on how to send the item back.

Refund Process

After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [REFUND PROCESSING TIME ]. Processing times may vary depending on your payment provider or bank.

Exchange Options

If you received a product that is the wrong size, color, or variant, you may request an exchange within [X DAYS] of receiving your order. Exchanges are subject to product availability.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within [7 DAYS] at [trenvia.in@gmail.com] with photos of the issue. We will arrange a replacement or refund as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

Items marked as final sale

Personal care or hygiene products

Gift cards

Any item that has been used, damaged by the customer, or returned without original packaging

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect. Shipping costs are non-refundable unless the return is due to an error on our part.

If you have any questions about our return policy, please contact us at [trenvia.in@gmail.com]. Our goal is to make sure you have a smooth and satisfying shopping experience.